HELP
If you have questions about the use of our app or technical problems, we will be happy to help you. Please consult our › FAQs first.
If you do not find what you are looking for, please contact our support team. Please send us an email in German, English or Chinese:
app-user-support@henle.com
FAQ
Please view the detailed › Henle Library App user manual here.
1. Questions about purchasing scores
2. Questions about using the scores
3. General questions about using the app
4. Potential technical problems
APP ACCESSORIES
For scrolling through the digital sheet music, we recommend the use of a Bluetooth pedal (see FAQ above).
Using an iPencil (iOS) or a digital pen for Android tablets makes working in › annotation mode easier.
Protect your iPadPro (12.9'' | 32.78 cm) from Apple with our high-quality linen › Cover for iPad Pro (with embossing).
UPDATES
The ‘Henle Library’ app runs on iPads running iOS 9 and higher, and Mac computers that contain the Apple silicon chip. The app also runs on Android tablets running Android 5.0 and higher. Specifically, it runs on devices that Android label as ‘large’, which includes most tablets and Chromebooks. It does not run on smartphones.
The “Henle Library” app is continuously optimised. We develop new functions, improve existing ones and also take care of minor defects ("bugs”).
Updates of the app can be obtained from the App Store or the Google Play Store. If you have configured your tablet accordingly, these updates will be downloaded and installed automatically. Otherwise, you should visit the stores regularly to check for updates.
You can identify updates for sheet music you have already purchased, such as new › fingerings and bow stroke offers, by the Update button that appears in your library next to the corresponding title. Tap on the icon to load the new version of the sheet music into your library. Of course, all your settings and individual annotations for this title will remain unchanged.
If you discover any errors in the behaviour of the app, please contact us by e-mail:
app-user-support@henle.com